We aim to process your order within 24 hours and dispatch within 2-3 days from order process (excluding weekends). Most products will arrive between 7 – 10 days from the date your order was submitted. Bespoke/Custom orders may be delivered by our own transport.
If goods are ordered over the weekend or a bank holiday your order will be processed the next working day.
Glass orders will take a little longer (10-14 days). The majority of glass orders will be shipped straight from the manufacturer.
Please notify us at your earliest possible convenience If your order is damaged, and we will arrange either to re-work your order or replace it.
All delivery prices include VAT, the Company operates on a flat delivery fee of £12 for all post and materials excluding glass panels. A further flat fee of £60 will be added upon the inclusion of any glass panel product.
Delivery information for Bespoke/Custom Baulstrades Systems
Once you’re happy with your balustrade design, we will start to process your order through our system. Bespoke/Custom orders have a 2-3 week lead time and are then dispatched by our own transport or via courier.
Delivery of bespoke/custom balustrade systems will be calculated and you will be notified of the delivery charges on your quotation.